Our Quality Assurance Program
We maintain the highest standards of quality in every aspect of our moving services. From training to execution, quality is our top priority.
Our Quality Standards
We maintain rigorous quality standards across all aspects of our moving services to ensure your complete satisfaction.
Professional Training
All our movers undergo comprehensive training programs covering safety, customer service, and proper handling techniques.
Quality Equipment
We use only the highest quality moving equipment and materials to ensure your belongings are protected.
Safety Protocols
Strict safety protocols are followed at every step of the moving process to protect both our team and your belongings.
Customer Satisfaction
We measure our success by customer satisfaction and continuously improve our services based on feedback.
Our Quality Process
Our systematic approach ensures consistent quality across every move we handle.
Initial Assessment
Thorough evaluation of your moving requirements and property layout
Planning & Preparation
Detailed planning and preparation using our proven methodologies
Execution
Professional execution with quality checks at every stage
Final Inspection
Comprehensive final inspection to ensure everything meets our standards
Quality Metrics
Our commitment to quality is reflected in our performance metrics and customer satisfaction scores.
98%
Customer Satisfaction Rate
99.9%
Damage-Free Moves
100%
On-Time Delivery
15+
Years of Experience
Quality Certifications
We hold various certifications and accreditations that demonstrate our commitment to quality and safety.
ISO 9001:2015 Certification
Our quality management system is certified to ISO 9001:2015 standards, ensuring consistent quality across all our processes.
Health and Safety Certification
We maintain OHSAS 18001 certification for occupational health and safety management.
British Association of Removers
Full member of the British Association of Removers (BAR) with all required certifications.
Continuous Improvement
We continuously strive to improve our services and maintain the highest quality standards.
Regular Training
Ongoing training programs for all staff to ensure they stay updated with the latest techniques and safety protocols.
Customer Feedback
We actively seek and incorporate customer feedback to improve our services and processes.
Process Optimization
Regular review and optimization of our processes to ensure maximum efficiency and quality.
We offer a guaranteed, all-inclusive flat fee, locked in before your move day. Which means the duration of your move will not impact your move price. We always include the following services at no extra charge to you.
We include all of the following services at no extra charge to you.
Smart & Flat-screen TVs – Protected and packed in oversized LCD/plasma/LED box
Wardrobe Clothes – Hung and packed into a Piece of Cake wardrobe box
Standard sized Mirrors – Protected and packed in cardboard box
Lamps – Packed in lamp box with shade removed and wrapped
Paintings – Protected and packed in cardboard or picture crate
Small Art Sculptures – Protected and packed in sturdy cardboard box
Computers – Wrapped and packed in cardboard box and kept flat
Electronics – Wrapped and packed in cardboard box with bundled cabling alongside it
Need storage for your items? We offer flexible
We will pick up your items from your doorstep and deliver them to our secure Northamptonshire storage facility, where they will be safely stored for as little or as long as you like. Just let us know when you need your items back and we will drop them off at a time that suits you.
Our Packing Services
Full Packing
We remove the hassle of packing up all of your valuable items safely. You can decide what you want us to pack, there is no minimum limit to our packing service. You can use us to pack just your kitchen or your entire house.
Platinum Packing
We will not only pack up all of your items, we will unpack all of your belongings into your new address. You just tell us what and where you want everything placed.
Plastic Bin Hire
Our eco friendly plastic moving bins are delivered to your door with no assembly required. Once you're done we will pick them up and sanitize them so that they can be used again.
Box and Material Delivery
We have made it easy by bundling important moving supplies into packages that suit your lifestyle. Delivered to your door before your move date.
Valuable Item Packing
Your valuable furniture pieces, antiques and artwork will be safely handled with the utmost care. We will build custom crates for your items, wrap them with durable packing material and ensure the appropriate lifting resources.
Pianos
It takes specialized skills, equipment and training to move a piano safely, especially in the London Area. We have experience moving upright, horizontal and all piano styles in between.
Put your feet up with our complete packing experience
We can pack your whole home, a few boxes or your most valuable items. Our packing methods and the high-quality packing materials we use are matched specifically to each of your items.
