Claims and Insurance
We understand that sometimes things don't go as planned. Our comprehensive claims process ensures you're protected and supported throughout your move.
Claims Process
Our streamlined claims process ensures quick resolution and fair compensation for any issues.
Document the Issue
Take photos and videos of any damage immediately upon discovery.
Contact Us
Reach out to our claims department within 48 hours of the incident.
Submit Claim
Fill out our claims form with all necessary details and documentation.
Investigation
Our team will investigate the claim and assess the situation.
Resolution
We'll work with you to resolve the claim quickly and fairly.
Types of Claims
We handle various types of claims to ensure comprehensive coverage for your move.
Damage to Items
Physical damage to furniture, electronics, or other belongings
Lost Items
Items that cannot be located after the move
Delay Claims
Compensation for significant delays in delivery
Service Issues
Problems with the quality of service provided
Insurance Coverage
Comprehensive insurance coverage to protect your belongings during the move.
Basic Coverage
Standard coverage included with all moves - £0.60 per pound per item.
Full Value Protection
Comprehensive coverage for the full value of your items - additional cost applies.
Special Items Coverage
Additional coverage for valuable items like antiques, artwork, and electronics.
Important Information
Key information to help you understand the claims process and your rights.
Time Limits
Claims must be reported within the specified timeframes. Late claims may not be eligible for full compensation.
Documentation Required
Photos, videos, receipts, and detailed descriptions are required for all claims. The more documentation you provide, the faster we can process your claim.
Your Rights
You have the right to fair treatment, timely communication, and reasonable compensation for legitimate claims.
Contact Claims Department
Get in touch with our claims department for assistance and support.
Phone Support
0800 123 4567
Mon-Fri 9AM-6PM
Email Claims
claims@tranzr.com
24/7 support
Live Chat
Submit claims online to our agent or bot
Fast processing
We offer a guaranteed, all-inclusive flat fee, locked in before your move day. Which means the duration of your move will not impact your move price. We always include the following services at no extra charge to you.
We include all of the following services at no extra charge to you.
Smart & Flat-screen TVs – Protected and packed in oversized LCD/plasma/LED box
Wardrobe Clothes – Hung and packed into a Piece of Cake wardrobe box
Standard sized Mirrors – Protected and packed in cardboard box
Lamps – Packed in lamp box with shade removed and wrapped
Paintings – Protected and packed in cardboard or picture crate
Small Art Sculptures – Protected and packed in sturdy cardboard box
Computers – Wrapped and packed in cardboard box and kept flat
Electronics – Wrapped and packed in cardboard box with bundled cabling alongside it
Need storage for your items? We offer flexible
We will pick up your items from your doorstep and deliver them to our secure Northamptonshire storage facility, where they will be safely stored for as little or as long as you like. Just let us know when you need your items back and we will drop them off at a time that suits you.
Our Packing Services
Full Packing
We remove the hassle of packing up all of your valuable items safely. You can decide what you want us to pack, there is no minimum limit to our packing service. You can use us to pack just your kitchen or your entire house.
Platinum Packing
We will not only pack up all of your items, we will unpack all of your belongings into your new address. You just tell us what and where you want everything placed.
Plastic Bin Hire
Our eco friendly plastic moving bins are delivered to your door with no assembly required. Once you're done we will pick them up and sanitize them so that they can be used again.
Box and Material Delivery
We have made it easy by bundling important moving supplies into packages that suit your lifestyle. Delivered to your door before your move date.
Valuable Item Packing
Your valuable furniture pieces, antiques and artwork will be safely handled with the utmost care. We will build custom crates for your items, wrap them with durable packing material and ensure the appropriate lifting resources.
Pianos
It takes specialized skills, equipment and training to move a piano safely, especially in the London Area. We have experience moving upright, horizontal and all piano styles in between.
Put your feet up with our complete packing experience
We can pack your whole home, a few boxes or your most valuable items. Our packing methods and the high-quality packing materials we use are matched specifically to each of your items.
